Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days after receiving your confirmation email. You will receive another notification when your order has shipped.
Please note that we do not ship or deliver orders on weekends or public holidays.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time depends on your location and selected shipping method:
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Standard Shipping: 3–7 business days
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Express Shipping: 1–3 business days
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International Shipping: 7–14 business days
Delivery delays can occasionally occur due to high demand or carrier issues.
Subscription Orders
For subscription plans, your lawn care kits are shipped once per season (Spring, Summer, Fall, and Winter). You’ll receive a tracking notification before each delivery. Shipping dates may vary based on your region and weather conditions.
Shipping Confirmation & Order Tracking
You will receive a shipping confirmation email once your order has shipped, containing your tracking number(s). Tracking information may take up to 24–48 hours to update.
International Shipping
We currently ship to select international locations. Shipping rates and delivery times vary by destination.
Please note that customers are responsible for any customs duties, taxes, or import fees that may apply.
Damages & Lost Packages
We are not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.
However, if your package is missing or delayed, please contact us at [your email/contact form link], and we’ll do our best to assist.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
Contact Us
If you have any questions regarding your order or our shipping policy, please reach out to our support team:
📧 hello@grassisalwaysgreener.co.uk